Trabajo emocional y aptitudes efectivas en la interpretación en servicios públicos: expandiendo los modelos de competencia
DOI:
https://doi.org/10.37536/FITISPos-IJ.2024.11.1.379Palabras clave:
Interpretación en servicios públicos, Competencia, Afectividad, Trabajo emocional, Formación de intérpretesResumen
Los criterios de competencia actuales para intérpretes parecen estar dirigidos a medir el rendimiento, principalmente con respecto a aptitudes cognitivas. Estos criterios se consolidan mediante nociones de profesionalismo fundadas en estándares de ética normativa. En líneas generales, este modelo omite las emociones como irrelevantes e incluso contrarias a una buena interpretación.
El presente artículo trata las emociones en el contexto de la interpretación comunitaria o en servicios públicos y cómo el trabajo emocional de quienes interpretan y, en particular, el control de emociones para cumplir con los requisitos del trabajo, afecta el servicio de interpretación y el bienestar de quienes lo brindan. Estas respuestas emotivas brutas o sin formación pueden conducir a intervenciones de intérpretes más allá del rol tradicional, así como aflicciones psico-emocionales para quienes interpretan. Se sugieren un enfoque holístico de competencia para intérpretes que incluya aptitudes afectivas y un modelo para enseñar a intérpretes a regular emociones.
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