Ensuring accessibility and inclusion in the 1·1·2 emergency line. Mediation between life and death

Authors

DOI:

https://doi.org/10.37536/FITISPos-IJ.2024.11.2.366

Keywords:

Emergency, Mediation, Public Service Interpreting, Telephone Interpreting

Abstract

In a Europe without borders, there is a quintessential emergency hotline that serves its citizens when their lives are at risk: 1·1·2. The Valencian Community (Spain) receives many visitors each year who, together with the migrant population, make use of this free public service in several languages. The main aim of this paper is to revise the legal framework that regulates the linguistic provisions in the Emergency Call Reception Centre (ECRC) to determine how accessibility and inclusion are guaranteed for speakers of foreign languages. In an attempt to analyse this reality, the aims of this descriptive and qualitative study are twofold. On the one hand, it examines the most common types of incidents received during the year 2021 (in English, French, and German); and, on the other hand, it focuses on how these calls are managed to ensure effective communication between the visitors that come from other countries and the authorities in the Valencian region.

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Author Biography

Verónica Alarcón-García, Valencian International University (VIU)

VERÓNICA ALARCÓN-GARCÍA holds a degree in Communication & Master’s Degree in Creative and Humanistic Translation (Universitat de València). Together with her team, Verónica has played a fundamental role as an English< >Spanish interpreter in the Public Emergency Services of the Generalitat Valenciana, establishing a cultural and linguistic link between foreign citizens and the Administration.

Her role as a multilingual emergency dispatcher in the emergency telephone number “1·1·2 Comunitat Valenciana” marked the beginning of her doctorate, a long road ahead in which the interpreter intends to analyse the mechanisms that are activated in this type of mediation in order to facilitate, professionalise and recognise this invisible but extraordinary task which, every day, saves lives. Currently, Verónica develops her career as a teacher, researcher and academic coordinator of the Degree in Translation and Interpreting at the Valencian International University (VIU).

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Published

2024-11-03