An intervention program to foster emotional management in a group of Public Service interpreters




intervention program, social interpreters, emotional intelligence, programa de intervención, intérpretes sociales, inteligencia emocional


This paper synthesizes the results obtained in the research developed with a sample of eleven community interpreters. These professionals usually suffer from anxiety, depression, among others, because of their job. Hence, an ad hoc emotional management course was designed. The effect of the intervention, combining quantitative and qualitative information, has been evaluated. A quasi-experimental design (pre-test/ post-test type) was developed for this Study, which was developed with a single group.  The intervention lasted 10 sessions. A supervision was realized through two discussion groups and two in-depth interviews. The following questionnaires were used: Bar-On ICE, BCSQ-36, Interpersonal Reactivity Index. By comparing the pre-test with the post-test, statistically significant differences in most emotional intelligence factors were found. The post-test showed better results. Both the analysis of the group interviews and the individual interviews reported a clear improvement in the participants’ lives of the Study. The improvement is directly attributed to the intervention.


Download data is not yet available.

Author Biographies

Luana Bruno, Universidad de Alcalá, Departamento de Ciencias de la Educación

Becaria FPU en el Departamento de Ciencias de la Educación, área de Psicología Evolutiva, Universidad de Alcalá

Alejandro Iborra Cuéllar, Universidad de Alcalá

Profesor Titular en el departamento de Ciencias de la Educación de la Universidad de Alcalá, director del Instituto Mixto de Investigación en Educación DAisaku Ikeda


Baistow, K. 1999. The Emotional and Psychological Impact of Community Interpreting. London: Babelea

Bar-On, R. (1997). Development of the BarOn EQ-I: A measure of emotional and social intelligence. 105 the Annual Convention of the American Psychological Association. Chicago.

Bar-On, R. (1997). The Bar-On emotional quotient inventory (EQ-I): A test of emotional intelligence. Toronto: Multi-Health Systems.

Bar-On, R., Brown, J., Kirkcaldy, B. y Thome, E., (2000). Emotional expression and implications for occupational stress: an application of the emotional quotient inventory (EQ-I). Personality and Individual Differences 28, pp. 1107-1118.

Barrett, L. (2006a). Are emotions natural kinds? Perspective on Psychological Science 1 (1), pp 28-58.

Barrett, L. (2006b). Solving the emotion paradox: Categorization and the Experience of Emotion. Personality and Social Psychology Review 10 (1), pp.20-46. https://

Barrett, L. (2014). The conceptual Act Theory: A Precís. Emotion Review 6 (4), pp.292-297. https://doi:10.1177/1754073914534479

Barrett, L., Gross, J., Christensen, T., y Benvenuto, M. (2001). Knowing what you’re feeling and knowing what to do about It: Mapping the relation between emotion differentiation and emotion regulation. Cognition and Emotion 15 (6), pp.713-724. https://doi:10.1080/02699930143000239

Barrett. L, Lindquist. K., y Gendron. M. (2007). Language as context for the perception of emotion. Trends in Cognitive Science 11 (8), pp. 327-332. https://doi:10.1016/j.tics.2007.06.003

Barrett. L, Mesquita, B., y Gendron. M. (2011). Context in emotion perception. Current directions in Psychological Science 20 (5), pp.286-290.

Barrett. L., y Russell, J., (2015). The Psychological Construction of Emotion. New York: Guilford Press.

Bonano, G. (2001). Emotion self-regulation. En T.J. Mayne y G.A. Bonano (Eds.), Emotions, Current sigues and future directions. New York: Guildford Press.

Bontempo, K. & Malcolm, K. (2012). An ounce of prevention is worth a pound of cure: Educating interpreters about the risk of vicarious trauma in healthcare settings. In Malcolm, K & Swabey, L (Eds) In our hands: Educating healthcare interpreters. Washington DC: Gallaudet University Press. Pp.105-130.

Bontempo, K. y Napier, J. (2001). Evaluating emotional stability as a predictor of interpreter competence and aptitude for interpreting. (2011). Interpreting, 13(1), pp.85–105.

Chopik, W. J., O’Brien, E., & Konrath, S. H. (2017). Differences in empathic concern and perspective taking across 63 countries. Journal of Cross-Cultural Psychology, 48(1), 23-38.

Cooper, R., y Sawaf, A. (1997). Estrategia emocional para ejecutivos. Barcelona: Martínez Roca.

Davis, M. H. (1983). Measuring individual differences in empathy: Evidence for a multidimensional approach. J Pers Soc Psychol, 44(1), 113-126. ttps://

Decety, J., & Jackson, P. L. (2004). The functional architecture of human empathy. Behavioral and Cognitive Neuroscience Reviews, 3, 71−100.

Doherty, R. W. (1997). The emotional contagion scale: A measure of individual differences. Journal of Nonverbal Behavior, 21(2), 131-154.

Dulewicz, V. y Higgs, M. (1998). Can emotional intelligence be measured and developed? Leadership & Organization Development Journal 20 (5), pp. 242-252.

Eisenberg, N. (2000). Emotion, regulation, and moral development. Annual Review of Psychology, 51, 665−697.

Eisenberg, N., & Miller, P. A. (1987). The relation of empathy to prosocial and related behaviors. Psychological Bulletin, 101(1), 91-119.

Farber, B. (1983). Stress and burnout in the Human Service Professions. Nueva York: Pergamon Press.

Fouad, A. (2007). Work and vocational psychology: Theory, research and applications. Annual Review of Psychology, 58, pp. 543–564.

Gardner, H. (1983). Frames of Mind: The Theory of Multiple Intelligences. New York: Basic Books, p. 496.

Gardner, L. y Stough, C. (2002). Examining the relationship between leadership and emotional intelligence in senior level managers. Leadership & Organization Development Journal, 23 (2), pp. 68-78.

George, J. (1995). Leader positive mood and group performance: the case of customer service. Journal of Applied Social Psychology 25, pp. 778-794.

George, J. M. (2000). Emotions and Leadership: The Role of Emotional Intelligence. Human Relations, 53(8), 1027–1055. doi:10.1177/0018726700538001

George, J. y Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: a group level analysis in a service context. Journal of Applied Psychology 75, pp. 698-709.

Goleman, D. (1995a). Emotional intelligence. New York: Bantam.

Goleman, D. (1995b). What’s your emotional intelligence quotient? You’ll soon find out. Utne Reader, November/December.

Greenberg, L. (2002). Emociones: una guía interna. Paidós.

Greenberg, L. y Rice, L. (1996). Facilitando el cambio emocional. Paidós.

Grühn, D., Rebucal, K., Diehl, M., Lumley, M., & Labouvie-Vief, G. (2008).

Empathy across the adult lifespan: Longitudinal and experience-sampling findings. Emotion, 8(6), 753-765.

Higgs, M., y Rowland, D. (2002). Does it need emotional intelligence to lead change? Journal of General Management 27, pp. 62-76.

Hoffman, M. L. (2000). Empathy and moral development: Implications for caring and justice. New York: Cambridge University Press.

Iborra, A., Ríos, M., Martínez, C. y McWhirter, J. (2008). Becoming a professional: Comparing four interventions to promote an identity change. Contextos Clínicos, 1 (2), pp.93-105.

Jamali, D., Sidani, Y., y Abu-Zaki, D. (2008). Emotional intelligence and management development implications. Insights from the Lebanese context. Journal of Management Development 27 (3), pp. 348-360.

Jordan, P., Ashkanasy, N. y Hartel, C. (2002). Emotional intelligence as moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review 27, pp. 361-371.

Koman, E. y Wolff, S. (2008). Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance. Journal of Management Development, 27 (1), pp. 55-75.

Konrath, S., Falk, E., Fuhrel-Forbis, A., Liu, M., Swain, J., Tolman, R., . . . Walton, M. (2015). Can text messages increase empathy and prosocial behavior? The development and initial validation of Text to Connect. PLoS ONE, 10(9), e0137585.

Konrath, S. H., & Grynberg, D. (2013). The Positive (and Negative) Psychology of Empathy. In D. Watt & J. Panksepp (Eds.), The Neurobiology and Psychology of Empathy. Nova Science Publishers Incorporated. Retrieved from

Law, K., Wong, C., Huang, G., y Li, X. (2008). The effects of emotional intelligence on job performance and life satisfaction for the research and development scientists in China. Asia Pacific Journal Management (25), pp. 51-69.

Lopes, P., Côte, S., y Salovey, P. (2007). Un modelo de habilidad de la inteligencia emocional: implicaciones para la evaluación y el entrenamiento. En J. M. Mestre Navas y P. Fernández Berrocal (coords). Manual de inteligencia Emocional, pp. 21-45. Madrid: Ediciones Pirámide.

McWhirter, J. (2000a). Re-Modelling NLP. Part Six: Understanding Change. Rapport, 48, pp. 1-16.

McWhirter, J. (2000b). Re-Modelling NLP. Part Seven: Facilitating Change. Rapport,49, pp. 53-57.

McWhirter, J. (2001a). Re-Modelling NLP. Part Eight: Performing Change. Rapport, 50, pp.53-56.

McWhirter, J. (2001b). ReModelling NLP. Part Nine: Organising Change. Rapport,51, pp. 37,41.

Montero-Marín, J., García-Campayo, J., Fajó-Pascual, M., Carrasco, J., Gascón, S. y Mayoral-Cleries, F. (2011). Factores de riesgo sociodemográficos y laborales asociados con el desarrollo de diferentes tipos de agotamiento: la Universidad de la sección transversal de Zaragoza estudio. Psiquiatría BMC 11 (1).

Nikolaou, I. y Tsaousis, I. (2002). Emotional intelligence and occupational stress. The International Journal of Organizational Analysis 10 (4), pp. 327-342.

Prati, L., Douglas, C., Ferris, G., Ammeter, A., y Buckley, M. (2003). Emotional intelligence, leadership effectiveness and team outcomes. The International Journal of Organizational Analysis 11 (1), pp. 21-40.

Riessman CK (2008) Narrative Methods for the Human Sciences. London: SAGE.

Salgado, Jesus F. (1997). The five-factor model of personality and job performance on the European community. Journal of Applied Psychology, 82 (1), pp. 30–43.

Ugarriza, N., y Pajares, L. (2005). La evaluación de la inteligencia emocional a través del inventario de BarOn ICE: NA, en una muestra de niños y adolescentes. Persona, 8, pp. 11-58.

Valero-Garcés, C., (2006), El impacto psicológico y emocional en los intérpretes y traductores de los servicios públicos. Un factor a tener en cuenta. Quaderns. Revista de traducció 13, pp.141-154.

Vallés, A. (2005). El desarrollo de la inteligencia emocional. Benacantil.

Vallés, A. y Vallés, C. (1999). Desarrollando la inteligencia emocional. Madrid: EOS.

Weisinger, H. (1998). Emotional Intelligence at Work. San Francisco: Jossey-Bass.

Woltin, K., Corneille, O., Yzerbyt, V., & Forster, J. (2011). Narrowing down to open up for others: Empathic concern is enhanced by inducing detailed processing. PsycEXTRA Dataset. doi:10.1037/e527772014-257.